Shipping & Return Policy

 RETURN AND EXCHANGE POLICY

  1. Returns: We regret to inform you that we do not accept returns for any reason, including but not limited to change of mind, sizing issues, or dissatisfaction with the product. All sales are final.

  2. Exchanges: Similarly, we do not offer exchanges on any items purchased from Kings Mentality Co. We encourage customers to carefully review product details, sizing guides, and reach out to our customer service team for any clarification before making a purchase.

  3. Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact our customer service team within 2 days of receiving your order. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund at our discretion.

  4. Exceptions: Our return policy may be subject to change for certain circumstances, such as legal requirements or specific promotions. Any such exceptions will be clearly communicated on our website or during the checkout process.

  5. Final Sale Items: Please note that certain items may be marked as "final sale" and are not eligible for return or exchange. This information will be clearly indicated on the product page.

  6. Refunds: As we do not accept returns, refunds will only be issued for defective or damaged items as outlined in point 3 above. Refunds will be processed using the original payment method and may take [number of days] days to reflect in your account.

  7. Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at [contact email or phone number]. We are here to assist you and ensure your shopping experience with Kings Mentality Co. is enjoyable and hassle-free.

SHIPPING POLICY

  1. Order Processing Time:
    • Orders are typically processed within 1-2 business days (excluding weekends and holidays) from the date of purchase.
  2. Shipping Method and Delivery:
    • We offer standard shipping with an estimated delivery time of 3-5 business days from the date of shipment.
    • Expedited shipping options may be available for an additional fee during checkout.
  3. Tracking Information:
    • Once your order has been processed and shipped, you will receive a shipping confirmation email within 48 hours.
    • This email will include a tracking number that you can use to monitor the status of your delivery.
  4. Shipping Rates:
    • Shipping rates are calculated based on the weight of your order and the shipping destination.
    • Shipping costs will be displayed during the checkout process for your review before completing your purchase.
  5. Shipping Address:
    • Please ensure that the shipping address provided during checkout is accurate and complete.
    • Kings Mentality Co. is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  6. Shipping Restrictions:
    • Some products may be subject to shipping restrictions based on size, weight, or destination.
    • We will notify you if any restrictions apply to your order.
  7. Delivery Delays:
    • While we strive to ensure timely delivery of your orders, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or high order volumes.
  8. International Shipping:
    • Currently we only offer shipping to North America, Europe, and Asia.